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Information for shoppers

Please note: Text cannot guarantee that orders using our complimentary shipping method and placed after Friday 7 December, 2018 will be received before Christmas Day. If you are ordering after 7 December, please select the Express Postage option if you wish to receive your books before Christmas.

Also, please note: even using Express Postage we cannot guarantee pre-Christmas delivery for items ordered after Thursday 20th December.

Shopping online

All prices on our website are listed in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST). If you are purchasing from outside Australia, the GST will be deducted at checkout.

You may purchase products from our website using the following credit cards: Visa, MasterCard, American Express and Diners Club.

Please ensure that you provide accurate credit card details, billing address and other information that we request from you in order to process your payment. We may not be able to process your payment or deliver your purchase if the information you provide is incorrect.

Credit card payments are processed by Pin Payments, a Melbourne-based third-party secure server. For more information about Pin Payments visit pin.net.au. Text Publishing does not store any credit card details.

We keep a record of your personal information for our reporting and accounting purposes. Text Publishing may use your contact details to send email marketing material to you. If you do not wish to receive this marketing material you can click ‘unsubscribe’ at the bottom of the email to be removed from our email marketing list. The information collected is for the exclusive use of Text Publishing and will not be shared with or sold to other parties.

Delivery

Our standard method of delivery is Australia Post and its distribution channels. Orders made to an Australian address take about 3-7 business days. Please note: Text cannot guarantee that orders placed by standard post after Friday 7 December, 2018 will be received before Christmas Day, unless the Express Postage option is selected and paid for.

Delivery within Australia is free of charge. You can also choose to pay $12 for Express Post deliveries within Australia. See Australia Post for more information.

Standard delivery to New Zealand is $10, anywhere else in the world is $20. Text reserves the right to revise freight costs on international orders, we will contact you once your order is placed.

Orders are processed once daily on normal business days. If your order is out of stock, you will be notified on the next business day. Anything out of stock will take approximately 5 extra business days for delivery.

Pre-orders will be charged immediately and despatched on the publication date of the individual title.

It is your responsibility to provide accurate delivery details. Text Publishing is not responsible for orders that are not delivered if the delivery address provided is incorrect.

Returns and Refunds

If your delivery is incorrect, please contact us immediately with your order number and we will arrange prompt replacement or refund where necessary.

If you change your mind, we can issue credit or refund on return of the order. You will be responsible for return postage, and the items must be returned in a condition suitable for resale before any credit or refund is issued.

If you have further questions, please contact us using this form.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

Email marketing: With your permission, we will send you a monthly email about our products.

SECTION 2 - CONSENT

How do you get my consent?
If we ask for your personal information for a reason such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of your information, at anytime, either by unsubscribing from our emails or by contacting us at digital@textpublishing.com.au or mailing us at:

Text Publishing
Swann House 
22 William Street
Melbourne, VIC, 3000, Australia

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at
digital@textpublishing.com.au or by mail at Text Publishing.